The payments can be done in 15 different currencies. However, if you prefer to pay in US Dollars, British Pounds or any currency other than Euro, please consider that various exchange fees will be applied. For currencies other than USD or GBP, for example, the charge applied by ShareIt/MyCommerce can be as much as 9 %. The charges for USD or GBP may still be 3 %. Due to the above fees, and to fluctuations of the currency exchange rates, the prices in USD and GBP indicated on our transaction pages will not reflect the current price in Euro, and will be usually higher.
Therefore we recommend paying in Euro, if possible. In this case Share-it/MyCommerce will charge you exactly the price indicated in EUR. Any additional charges will depend solely on your bank or credit card provider. Credit card providers, for example, typically charge from 1% to 2% only. Consult your bank or credit card provider for your rate. The fee will be in any case much less than 9 % - most likely below 2 %.
Please note that the total price is the sum of several items which you probably do not need or have to pay:
To display the actual price (after changes), click on “Update” button or simply continue the payment procedure.
We do not offer physical (boxed) products. However, you can easily order the download product together with a physical CD/DVD, activating “Backup Media”, an option on the transaction page (which is the service of our shop provider). Plain, unmarked CD(s) or DVD(s) will be created and mailed in a simple paper envelope within 2 days. The postal delivery may take up to 25 days, depending on the country. The cost of this option (12,5 EUR) does include the postage. Please refer to the detailed information provided on the the ShareIt/MyCommerce pages in 21 languages.
For our earlier products (Brass) we provide professionally designed Inlay Card(s) and DVD-label(s) as pdf/jpg, downloadable from our website. The Inlay Card is designed for the standard DVD box. Please refer to the respective "download" sections of the product on our website to download the required files.
After completing the online transaction (see below), you will receive (usually within a few minutes) an email containing all necessary links to our product(s): PC and Mac content files, installation guides etc., as well as to the Kontakt Player software. Following these links you can download the files (usually as ZIP archives). Furthermore, your Serial (License) Number (one per product) will be included in the email as well. This is your personal key for the proper product activation. All the above links and keys will be also displayed in your browser right after the transaction/payment. It´s essential that you type your e-mail address without errors; misspelled addresses will not work!
The online transaction is perfectly safe. Should you, for any reasons, be unable to download the files, you would get your money back. This, however, never happened so far - see below.
The links you can view after the transaction, and receive via e-mail, are valid for 1 month. During this period the download can be carried out several times if necessary.
If you prefer, you can select and purchase the Extended Download option, a service of our shop provider; the links will remain valid for 2 years.
Yes. After ordering a product and completing the payment (see above) the purchaser receives an e-mail containing the download links, sent by our transaction provider ShareIt/MyCommerce. It´s entirely up to you when and where you download the instrument(s) – it can be done later (within 1 month) from any other computer.
However, please do not forget to copy the content of the received e-mails and keep them in a safe place, since they contain also the license numbers, absolutely necessary for the product activation.
There is no trial or demo version. This is due to several technical reasons, including copy protection mechanisms.
However, we did our best to show the instruments in a lot of demonstrations - many of them done by the customers shortly after buying the instrument(s) (see our demo page and the forum). Moreover, we show the instruments also under extreme "pure" conditions: solo, often with no reverb, and without influencing the sound by any means. The downloadable example MIDI files (see the Download page) shows in every detail how some of the demo tracks are programmed. This transparent approach proved to be perfectly suitable, providing more than sufficient information for potential buyers.
The way our instruments are bundled or left as a single instrument has two reasons:
- "historical"; i.e. when they have been developed and added to our program, and
- technical; the encoding, done by Native Instruments, and licensing of the copy protection and the Player software dictate the bundling.
This means: we cannot group or separate the instruments as we like; any extra bundle would lead to higher licenses, thus to a higher retail price.
Kontakt is a player software necessary to make our instruments work. There are two versions available:
There is no difference between both versions as far as the functionality of our instruments is concerned.
If you are using our free Kontakt Player, you can easily upgrade to the full Kontakt version – see Native Instrument site for details.
The files have approximately the following sizes (both PC and Mac; all the files are ZIP archives):
Unlike conventional sample libraries which needs gigabytes of pre-recorded samples with fixed articulations, our instruments need much less space on the disk, since it is our technology which makes the samples "alive" and creates various articulations.
The instrument size on the disc, after installation (without the Kontakt software) will be approximately the same size as the downloaded product files indicated above.
We strongly recommend to backup the downloaded content anyway, and keep it in a safe place - exactly as if it were a “boxed” product. Should, for some reasons, your files get lost, please check the following:
If the above does not apply to you, please contact us via the contact page.
The Serial Number (or “license key”) is your unique, personal key activating the downloaded instruments. Fortunately, you cannot “lose” it - it is stored safely on Native Instruments server, in your personal account. Open Native Access, click on “Installed products”, then on the product name (e.g. “Solo & Ensemble Strings”). This will open a window with further information – among others the serial number. In case you have no access to Native Access (system crash etc.), all the serial numbers, and all necessary individual information to your products can be found on your personal account at Native Instruments.
Yes. There is no difference if you copy the library content from the zip file you have just purchased, or the library content from your “old” computer. Just follow these steps:
This (extremely rare) case may happen if your internet provider or your email client rejects the e-mail as spam. Please contact ShareIt/MyCommerce and report the problem, using the contact options below:
We are not allowed to send you any newsletters if you did not explicitly agree to receive them.
If you did not receive any, it means that you did not accept the newsletter option while purchasing the instrument. Even so - if you wish to receive them in the future, please let us know.
As explained in the documentation, and on our web page, the dynamics of our instruments are controlled by so-called Continuous Controllers (CC) which are, according to the MIDI standard, either CC11 (Expression), or CC2 (Expression on Wind- or Breath-Controller), or CC7 (Volume). Use of an expression CC is absolutely essential to play our instruments. For that reason the instrument displays an error message reminding the user that he has not yet connected a CC11 source. Trying to play without expression control is like trying to play a real wind instrument without blowing into it, or not bowing a string instrument, or driving a car without the gas pedal.
Simply stated, it will not work!
As soon as you send CC11 (or 2, if set as BC/Wind Controller mode) to the instrument, the message will disappear and the instrument will be ready to play. Though not recommended, any other CC can be mapped to expression using the remapping menu.
The structure and the location of the library files must not be changed, otherwise the samples, mutes, reverb-IRs or other content cannot be loaded, and the instrument won´t work.
If you moved the library to another location, use the Native Access utility to define the new library path.
Please note that our software has been carefully developed and tested in many many different environments. After all, it´s successfully working on thousands of systems. If it does not properly work on yours, please make sure that you:
thoroughly read the Documentation
followed the installation instructions exactly as described in the Documentation
did not make any changes in the file structure of the software (like, for example, moving some files to another drive).
provided the essential MIDI CCs as explained in the Manual.
If you experience any Kontakt-related problems (including software activation issues), please contact the Native Instruments technical support, providing the problem description and details about your system.
If you wish to contact their support by phone, the phone numbers can be found here.
Should your question be very detailed and specific, related to our technology and our unique features, we will willingly help as well. Please contact us using the Contact Page.