If you wish to write us a message, please fill the form to the right making sure that you typed your e-mail address correctly, or send us an email to info@samplemodeling.com. Preferably in English. We usually respond within 24 hours.
Use this contact page if you have other inquiries or detailed questions concerning our instrument. If you experience any problems, please check our FAQ page first. Most likely you will find there the right answer very quickly.
Technical support concerning the Kontakt / Kontakt Player software and the instrument activation
is provided by Native Instruments: https://support.native-instruments.com/hc/en-us
In case of problems concerning payments and download links,
please contact MyCommerce and report the problem, using their contact form.
You can also use the contact options below:
Shopper Support – Global (Language: English)
Digital River GmbH – d/b/a MyCommerce
Phone: +1-952-646-5022 (for calls from outside the U.S.) or +1 800 903 4152 (for calls from inside the U.S.) – (both lines are 24x7x356)
Shopper Support – Germany (Language: German)
Digital River GmbH – d/b/a MyCommerce
Phone: +49 221 74740088
© 2007/2023 Samplemodeling TM
