Technical support concerning the Kontakt / Kontakt Player software and the instrument activation is provided by Native Instruments: https://support.native-instruments.com/hc/en-us
Use this contact page if you have other inquiries or detailed questions concerning our instruments. If you experience any problems, please check our FAQ page first. Most likely you will find there the right answer very quickly.
In case of problems concerning payments and download links please contact ShareIt/MyCommerce, our shop provider:
in the USA: firstname.lastname@example.org
Phone: +1 952 646-5747 (for calls from outside the U.S.) or +1 800 903-4152 (for calls within the U.S.) Fax: +1 952 646-4552
Other countries (Languages: German / English / French / Italian / Spanish / Portuguese):
(replace "eng" by "ger" for German, "fre" for French, "spa" for Spanish, "ita" for Italian and "por" for Portuguese)
Phone: +49 221 31088-20 Fax: +49 221 31088-29
If you wish to write us a message, please make sure that you wrote your e-mail address correctly. Please note that we are unable to reply if your e-mail is mistyped.
We can read and reply messages in English, German, Italian and Polish. Messages in other languages like French, Spanish or Portuguese can be roughly understood, but replied in English only.