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 Post subject: Offline Service center authorization problem
PostPosted: Tue Jan 10, 2017 5:01 pm 
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Joined: Thu Dec 22, 2016 7:54 pm
Posts: 8
With the understanding that I can use Sample Modeling (The Trumpet and Sax Bros.) on a second computer I have unsucessfully tried to authorize the libraries on our studio computer. It is not internet accessible, and I realize I need to use offline authorization. However, when I click the button to select that, nothing happens, including "Try Again". I have tried using the "Help" button in the upper left hand corner of Kontakt player, but after clicking Service Center there no results either.
I am Doing all of this in the stand-alone version of Kontakt 5. What should I be doing?


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 Post subject: Re: Offline Service center authorization problem
PostPosted: Wed Jan 11, 2017 3:56 am 
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Joined: Sat Mar 08, 2008 3:36 am
Posts: 82
Mickeyrouse wrote:
What should I be doing?


Contacting Native Instruments, since it is their player. ;)


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 Post subject: Re: Offline Service center authorization problem
PostPosted: Wed Jan 11, 2017 5:05 am 
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Joined: Thu Dec 22, 2016 7:54 pm
Posts: 8
I have, and they don't answer. Many others have raised the same questions, with equal non-response.


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 Post subject: Re: Offline Service center authorization problem
PostPosted: Wed Jan 11, 2017 5:35 am 
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Joined: Mon Jul 09, 2012 5:06 pm
Posts: 425
Location: Krefeld, Germany
When I some years ago had an (other) licensing problem with an (other) product using contact player, I got decent support via e-mail from NI.

Let us know how you proceed.

-Michael

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http://www.boa-sorte.de


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 Post subject: Re: Offline Service center authorization problem
PostPosted: Wed Jan 11, 2017 5:51 pm 
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Joined: Thu Dec 22, 2016 7:54 pm
Posts: 8
It appears that Native Instruments now has a new installer called Native Access that does not allow for off-line installation and activation. So I guess I have to expose the studio computer to the multitude of viruses on the internet.


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 Post subject: Re: Offline Service center authorization problem
PostPosted: Thu Jan 12, 2017 2:58 pm 
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Joined: Mon Apr 14, 2008 2:51 pm
Posts: 205
Quote:
So I guess I have to expose the studio computer to the multitude of viruses on the internet.


I wouldn´t be afraid about any viruses if you connect to the Internet temporarily, just for the time of the activation. Unless you think Native Instruments are sending viruses... :-). But this is indeed nothing we can influence - the Kontakt Player is licensed to us as it is. As far as the future of the offline activation is concerned, we´ve just received some news from them. Here is the quote which might interest you:

A note on offline authorization
Before developing Native Access, we conducted research into the usage of internet connections within studio environments. The results concluded that the vast majority of our user base had a permanent internet connection or are happy to connect when downloading and authorising their tools. As a result, we felt that it was no longer necessary to support offline authorization. The new workflow described above will also mean that offline authorization is no longer possible for third-party libraries with the next release of Kontakt. We realise this may have consequences for some customers but we are confident that it is the right time to take this step.


This is, however, the future, as they say. Why the offline authorization does not work now is another question. Please write to our support and let us know your ticket number you received after writing them. We will contact NI and try to find out what´s going on. We will come back to you as soon as we receive any relevant information.

Peter


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